Credit Controller, Rickmansworth, £23,000 to £28,000

My Client, a growing independent and boutique estate agency with a portfolio all over West London, are seeking a Credit Controller to joint their team in their Rickmansworth branch.

Fluency in Punjabi or Hindi is highly desired, as many of their clients and suppliers communicate in these languages.

Responsibilities

• Credit Assessment: Assessing the creditworthiness of new and existing customers by analysing their financial statements, credit reports, and payment histories.
• Credit Policy Development: Developing and implementing credit policies and procedures to minimize credit risk while maximizing sales and cash flow.
• Invoicing: Issuing invoices to customers accurately and promptly, ensuring all necessary details are included.
• Payment Monitoring: Monitoring customer accounts for overdue payments and following up with customers via phone, email, or letters to secure payment within agreed terms.
• Dispute Resolution: Resolving any disputes or discrepancies regarding invoices or payments, collaborating with internal teams such as sales or customer service as needed.
• Cash Flow Management: Managing the company’s cash flow by ensuring timely collection of outstanding debts and minimizing bad debt losses.
• Reporting: Providing regular reports to management on the status of outstanding debts, collections efforts, and any credit-related issues.
• Customer Relationship Management: Building and maintaining positive relationships with customers while still enforcing credit terms and policies.
• Legal Action: Initiating legal proceedings or engaging with debt collection agencies when necessary to recover outstanding debts.
• Continuous Improvement: Identifying opportunities for process improvements in credit management and implementing changes to enhance efficiency and effectiveness.

Requirements

• Credit control experience or a numerical background
• Fluency in Hindi or Punjabi is highly desired
• Experience within the property industry is highly desirable
• Effective communication skills, attention to detail, financial acumen
• Firm but diplomatic approach are essential for success in this role
• Proficiency in using accounting software
• Familiarity with relevant regulations and compliance standards

Other Details

Salary: £23,000 to £28,000
Required working hours: Office based Monday – Friday, 8am to 4pm

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