Client Services Manager, Hybrid, Milton Keynes, £40,000 to £45,000

My Client is an award winning service charge team is one of the UK’s largest residential service charge accounting firms. Their values and strong collaborative culture is at the forefront of everything they do.

The role will also require you to work with the senior management team to develop and manage the implementation of a strategy that secures a sustainable, profitable position in the provision of Service Charge Accounting across our national client base.

Responsibilities

• Managing client relationships and ensuring you deliver exceptional client service which will include regular touch points with your clients, both online and in-person
• Explore development opportunities with existing relationships to increase portfolio sizes and add to Business Development for whole service line
• Managing finances of portfolio, including driving monthly billing targets, monitoring and improving recoveries, debt recovery and forecasting
• Organising and providing on the job coaching
• Identifying training and development needs and ensuring these are facilitated
• Escalating development issues and progression requirements to senior management team
• Creating and developing a “personal brand” that is used to promote the work and appeal of their specialist team on LinkedIn/Socials.
• Active involvement in LinkedIn and creating a presence, including interacting with client/target/Service Charge team posts, and creating own posts for sharing.
• Active involvement in the development of our approach, and creating and monitoring an “improvement focussed” mentality across the whole team.
• Collate, review and suggest improvement ideas and changes to methodology and processes to improve client service and efficiencies.
• Promote, coach and assist with in the implementation and development of their bespoke software, across the internal team and all of the clients.
• Be aware of sector technical updates and share these with entire team.

Requirements

• AAT qualified or part ACCA/ ACA qualified
• Have a solid accounting background, including reviewing work from colleagues
• Ideally have experience of working within an accountancy practice.
• Strong communication and interpersonal skills – written and oral.
• Able to confidently work alone but also be a team player.
• Organised and methodical approach to handling workload of both self and others.
• Proficient in main line MS Office products, with in depth experience and knowledge
• of Excel.
• Knowledge of service charge accounting would be an advantage.
• Ability to learn and develop own knowledge

Other Details

Salary: £40,000 to £45,000
Required working hours: Monday – Friday (2 days WFH), 9am to 5pm however operating hours are 7am to 7pm therefore there is flexibility
Benefits:

• Flexible study support packages to suit your requirements
• Pension scheme
• Group life assurance x 4
• Group income protection
• Birthday day off
• Health cash plan
• Parking on site
• Quarterly functions and events
• Access to our corporate reward scheme
• Employee Assistance Programme
• Opportunity to develop your skills and progress within the Firm
• Regular training and development

Dove & Hawk Property Recruitment acts as an employment agency for permanent recruitment and employment business for the supply of permanent workers. By applying for this job you accept the T&C’s and Privacy Policy which can be found at doveandhawk.co.uk