Resident Service Assistant – North Acton – £30,000 to £33,000 plus 10% discretionary bonus

My client, a globally established and leading Real Estate Agency, are currently seeking an Resident Services Assistant to provide onsite lettings and property services to an exciting residential Build-to-Rent development comprising of 170 units in North Acton.

You will be the first point of contact from enquiry stage, viewing the property through to resident move in, ensuring a high level of customer service is provided to residents at all times. You will engage with residents to create a sense of community within the development.

Key Responsibilities

• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
• Responding to rental enquiries, booking in and conducting viewings and agreeing offers
• Aiming to achieve 97% and above occupancy
• Completing all applicant vetting
• Uploading availability details to marketing portals and updating adverts as necessary, dealing with enquiries, conducting viewings and negotiating offers
• Processing offers and completing all tenancy documentation
• Providing weekly statistics on enquiries and producing market analysis on rents
• Negotiating renewal tenancy terms and processing the relevant documentation
• Provide first class customer service to residents
• Organising and running tenant services via third parties and in house
• Ensuring up to date resident communication via various channels including social media
• Seeking special offers and discounts for residents from local businesses
• Creating a community feel through communication, events and innovations
• To act as first point of call for residents to report maintenance issues
• Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
• Carrying out regular inspections of communal areas and apartments
• Organising minor works between tenancies to maintain first class presentation of apartments
• Completing check in and check out reports; determining deposit returns
• Work alongside the Building Manager to ensure H&S statutory requirements are met across the development

Skills, Knowledge and Experience

• Previous BTR/Lettings/Property Management experience required
• Strong Customer Service background
• Ability to think on their feet and make considered decisions with a common-sense approach
• Outgoing, warm and friendly personality with a positive attitude
• Organised, meticulous and tenacious
• Excellent written and spoken communication
• IT literate and Social Media savvy
• Strong financial management skills

Working Hours: Usually Monday to Friday 9am to 6pm (Occasional weekends, 5 over 7 days)
Salary: £30,000 to £33,000 + 10% discretionary bonus
Extensive benefits: please ask for benefits booklet

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