Lettings Administrator – Southall – £30,000 to £32,000 + 10% Bonus

My client, a successful property management and build-to-rent firm are seeking a Lettings Administrator to support their site in Southall consisting of circa 160 units.

You will be working in a team to progress the tenancies for a residential development, handling the process from offer to move in alongside assisting with property management onsite ensuring all tenants are receiving an excellent tenant journey.

You will need to have a service oriented approach so that resident issues can be dealt with in a timely and positive manner. The right candidate must possess a positive attitude towards a changing and fast based environment. The right individual will be commercially savvy, enthusiastic, engaged and friendly with the residents.

Duties:

• Process and respond to lettings enquiries in a timely manner
• Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the resident managers in achieving leasing goals
• Implement and support the companies branded marketing campaigns
• Conduct viewings to prospective tenants
• Respond to email / phone enquires in a timely manner and follow the rental customer journey to ensure a high conversion of enquiries to viewings and lettings
• Update of weekly social media letting platforms (e.g. Rightmove, Zoopla, on the move etc.)
• Process resident applications including completion of background and credit checks
• Assist with deposit protection scheme set up and releases
• Assist with preparation of check-in and check-out reports
• Assist with move in and move out customer journey procedures
• Assist with the collection of rents, ensure collection and deposit on a timely basis
• Utilise Yardi property management system to record various transactions as required
• Utilise property management software to record transactions and run various operating reports
• Assist with market surveys and “open houses”
• Comply with regular fire safety and health and safety standards
• Assist in undertaking scheduled flat inspections and recording of same
• Day to day assistance in management of preventive and reactive maintenance
• Adhere to business operating processes, systems and standards
• Assist in monitoring compliance with planned and reactive maintenance procedures, such that buildings are safe for both our residents and our employees
• Assist with the upkeep of the general cleanliness and appearance of the property and report any serious deficiencies regarding curb appeal or hazards to the Resident Manager

Skills, Knowledge and Experience

• Previous BTR/Lettings/Tenancy Progression experience required
• Strong Customer Service background
• Ability to think on their feet and make considered decisions with a common-sense approach
• Outgoing, warm and friendly personality with a positive attitude
• Organised, meticulous and tenacious
• Excellent written and spoken communication
• IT literate and Social Media savvy
• Strong financial management skills

Working Hours: Monday to Friday 8am to 5pm OR 9am to 6pm, Saturdays on rota with a day off in lieu
Salary: £30,000 to £32,000 plus 10% discretionary bonus

For more information, please contact Megan on the Business Support team at Dove & Hawk Property Recruitment.
0208 059 7472

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