Centre Manager – Victoria – up to £45,000 Per Annum

Join a leading name in flexible workspaces, where people are at the heart of everything they do. This award-winning serviced office provider is passionate about creating high-quality, cost-effective work environments for businesses of all sizes. They’re equally committed to investing in their teams, offering ongoing development, support, and the chance to grow within a dynamic, fast-paced business. They are now seeking a charismatic Centre Manager to assist in providing outstanding service.

You will be the first point of contact for all existing clients, new clients, and internal stakeholders, but more than that you’re a crucial part of the centre team. That means you’ll be involved in all the centre support activities helping provide award winning service.

If you can juggle tasks with a smile on your face and deliver great customer service, then this role is for you. There is training available every year to help you grow in your role in order for you to progress further when opportunities become available.

Key Responsibilities:

• To oversee the day-to-day running of the business centre covering all aspects
• Manage the centre team and ensure the ‘Service Success Chain’ is being adhered to at all times
• To ensure that all meeting rooms including management office and vacant offices are tidy, safe and welcoming to all clientele/visitors
• Deliver viewings to potential clients and be involved in finalising agreements
• Work closely with the Sales team in relation to new clients
• Maintain reports and invoicing relating to centre occupancy and any other ad-hoc reports
• To lead and support an administrative team
• To carry out administrative and clerical duties for clients as required
• To process catering orders and meeting room requests made by clients
• To deal with customer requests in a prompt and timely manner
• To liaise with relevant staff to ensure that all client queries are responded to within procedural deadlines
• To book various chargeable services for clients such as couriers and taxis
• To issue and ensure receipt of swipe cards, keys, furniture etc. to clients when required
• To create and issue welcome packs for new clients
• To be able to provide an effective handover to anyone covering your role whilst you are away

Knowledge & Requirements:

• 1 year plus customer facing work – Essential
• Excellent telephone and face-to-face communication skills – Essential
• Excellent hospitality skills – Essential
• 1 year experience in similar supervisory role – Desirable
• Experience of working with minimum supervision – Desirable
• Switchboard Operational skills – Desirable
• To understand the principles of Health and Safety and Security procedures
• To complete audits of vacant offices and produce inventories on office spaces
• Communicate maintenance requests to the appropriate stakeholders
• To support our Service Success Chain
• Local area and basic product knowledge

Benefits:

• Paid day off for your birthday
• Can carry your leave or buy and sell your leave
• Multiple health care schemes (from dental, life insurance and eye care!)
• Onsite gym
• Social events paid by the company
• New starter lunch voucher

Working Hours: 40 hours from Monday to Friday, shift work. Based at centre

For more information, please contact Anisha on the Business Support team at Dove & Hawk Property recruitment.
02037259835

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