Night Concierge – Victoria – £28,780 per annum

My client, a leading Student Accommodation firm in London, are currently seeking a Night Concierge to act as the first point of contact for residents in their Victoria site.

You’ll be the smiling face that welcomes the residents, delivering excellent customer service and providing solutions to any problems that may arise during the night shift.

This is a fantastic opportunity to join an ambitious, thriving, and innovative company that has a promote from within culture and offers a great career path. The firm are on an accelerated growth plan to double in size over the next 3-4 years.

Duties:

• First point of contact for residents during the night shift
• Going above and beyond to deliver excellent resident service
• Providing a practical and timely solution to their problems, which may include communicating maintenance issues with your colleagues and managers
• Helping out with parcels and post queries
• Work with residents to ensure the property remains a safe and enjoyable space for all of the residents during the nightime
• Ensure property bin stores are kept clean and tidy
• You’ll be carrying out checks and building walks
• Inspecting the communal areas; our power house – the plant room, the lifts and the corridors and ensure these are kept clean
• Dealing with issues or incidents and calling the emergency services when needed
• Working with your other colleagues from the Maintenance and Day Teams to achieve the best results and solutions for the residents 24/7
• To write up a great handover for your Day Team colleagues so they know all that has happened during your shift and anything that they need to follow up on
• Understanding the importance of Health & Safety and Fire Safety in all that you do and report anything that is not safe.

Skills and Experience Required:

• Prior experience in a Customer Service/Cocierge role
• Friendly and positive attitude
• Strong interpersonal skills with the ability to build report
• Able to use own initiative
• Self-starter

Hours: 8pm to 8am – four on four off shift pattern
Salary: £28,780

For more information, please contact Megan on the Business Support desk.
02080597472

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