Dove & Hawk are working in partnership with a high end residential Property Management firm in Central London. They are currently in the process of adding a full-time, permanent Relief Porter/Concierge to the team in order to provide holiday and absence cover across the Prime Central London portfolio. This role would suit someone who has at least a years’ prior experience working in a Residential Concierge/Hospitality role:

Duties/Functions of the role:

• Meeting and greeting residents and their guests on arrival.
• Attending to residents and visitors’ needs and wants within reasonable expectations.
• Opening doors, carry parcels and suitcases.
• Assisting management with maintaining records and daily administration.
• Reporting any Health and Safety concerns to the General Manager and Deputy Manager.
• Checking vacant flats on a weekly basis, part of this will include running the taps and appliances, checking for leaks and any other potential problems, taking meter readings, noting maintenance issues.
• Ensuring timely communication with residents, contractors and management via email/ phone.
• Performing daily/weekly/monthly building checks.
• Communal key/ apartments key and parcel management.
• Carrying out basic DIY as and when required, this may include changing light bulbs or fuses for example.
• Overseeing tradesmen working on site.
• Maintaining a high level of security measures at the property.

Requirements of the role:

• At least 1+ years’ experience working as a Residential Concierge or within Hospitality as a Porter
• Flexibility to cover 35 hours per week over multiple Central London site.
• Passion for Customer Service
• Excellent written and verbal communication skills
• Good level of computer skills including Microsoft Word and Outlook
• Good understanding of how to build and maintain strong working relationships.

Salary Budgets: £29,400pa, IOSH, Mental Health & First Aid Training funded

Required Hours: 35 hours per week on Shift Patterns, covering holiday and absences given 1 month in advance (day and night shifts).

If you are an experienced Concierge who is looking to join a business who invest and promote from within; then apply for this role immediately, or contact Matthew Squirrell at Dove & Hawk remembering to quote vacancy reference: 10857.

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