Credit Control Assistant – (4 day work week after probation) – Bromley – £25,000 plus excellent benefits!

My client, a bespoke residential Block Management firm based in Bromley, are seeking a Credit Control Assistant to join their growing team.

Be a part of a vibrant, supportive company that values its employees’ growth and well-being. The team will be covering a growing portfolio of 600 approximately residential blocks.

For the last year, the company have been trialling out the four day work week pilot, they foresee this continuing however this is subject to completion.

Key Responsibilities

• Managing the credit control inbox, triaging and tagging emails for team action.
• Responding to leaseholder queries via email and phone, including payment plans, payment confirmations, and disputes.
• Handling handover balance requests and providing supporting documentation.
• Liaising with property managers and external debt collection solicitors on complex cases and arrears.
• Maintaining accurate records of payment arrangements and tracking them regularly.
• Assisting with legal instructions and documentation for solicitors.
• Providing excellent customer service
• Supporting the wider credit control team and assisting with process improvements.

Skills and Attributes

• Forward thinking
• Attention to detail
• Excellent written and verbal communication skills
• Strong organisational and prioritisation skills
• Calm under pressure and deadline-driven
• Problem solver with initiative
• Positive attitude and collaborative spirit
• Team-oriented and adaptable
• Customer-focused with empathy and professionalism
• Good numeracy and data entry skills

Hours:

• After a 6 month probation: Monday to Thursday 9am to 5pm, work from home 5 days / month
• During 6 month probation: office based in Bromley Monday to Friday 9am to 5pm

Benefits:

• Private health care including dependants. This also includes gym membership discounts and other benefits.
• 20 days annual leave + Bank Holidays. Annual leave increases with each full year of service (capped at 30 days)
• Currently on a 4 day working week trial
• Monthly bonuses for generating 5* reviews from clients (£30 / 5* review, once this exceeds three 5* reviews within the month, any 5* review after that will be £60/review until the end of that month)
• Annual bonus for excellent attendance
• Flexible working
• Pension scheme
• Annual salary review

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