We are looking for an experienced and proactive Lettings Consultant to join our residential team in Stratford. The successful candidate will play a key role in maintaining high occupancy by generating leads, qualifying applicants, conducting viewings, and securing tenancy agreements for both long-term and short-term lets.
This role involves working closely with individuals, corporate tenants, external booking agents, and internal teams, ensuring a seamless lettings process and consistently high standards of service.
Ideal for a confident and detail-oriented professional with experience in high-end Build to Rent (BTR), this position offers an exciting opportunity to thrive in a dynamic and customer-focused residential environment.

Key Responsibilities

• Qualify all incoming enquiries and understand client requirements to provide suitable property matches
• Register and manage applicants using internal software systems, maintaining a clear and consistent pipeline
• Conduct daily prospecting and follow-up calls to convert leads into viewings
• Deliver engaging and informative property viewings tailored to each applicant’s needs
• Negotiate offers and finalise tenancy agreements efficiently and professionally
• Build and maintain strong client relationships with clear, responsive communication throughout
• Manage the collection of initial funds related to new tenancies
• Stay informed of changes in the local rental market and adjust strategies accordingly
• Ensure all lettings activities are compliant with relevant legislation and internal policies
• Conduct market and competitor research and present findings in a clear and professional format
• Collaborate with other departments to support wider operational success
• Use all IT systems and tools effectively as part of day-to-day operations
• Ensure full compliance with GDPR and lettings legislation
• Carry out any other tasks as required by senior management

Experience

• Minimum of 2 years’ experience in a similar lettings role within the residential market
• Ideally experience within the Build to Rent (BTR) sector but not essential.

Skills and Knowledge

• Excellent written and verbal communication skills
• Strong negotiation skills with a proven ability to close deals
• Highly organised and detail-oriented, capable of managing multiple applicants and units
• Competent with CRM systems and lettings software
• Sound knowledge of rental market trends and client expectations
• Up-to-date understanding of lettings regulations and compliance best practices

Qualifications

• ARLA/MARLA qualification desirable but not essential

Personal Attributes

• Professional and polished, with a client-first approach
• Self-motivated and results-driven
• Able to work independently as well as part of a collaborative team
• Discreet, trustworthy, and dependable under pressure
• Committed to continuous personal and professional development

Hours- 09:00am- 5:30pm (Monday to Friday occasional Saturdays may be required with day of lieu)

Basic Salary- £26,000 per annum, £50-£60,000 per annum

• If you’re intrested in this job – contact Jessica Martin on our Agency and New Homes team quoting reference 78440.

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