Dove and Hawk are newly partnered with this forward thinking, modern estate agency who are looking for someone to take over their property management team.

DUTIES:
* Develop and implement the overall property management strategy for the business
* Drive client satisfaction, retention, and long-term revenue growth
* Advise directors on departmental budgets, staffing, and operational efficiencies
* Establish KPIs and performance standards for the property management team
Operational Responsibilities
* Oversee day-to-day management of the existing managed portfolio
* Ensure smooth rent collection, arrears control, and landlord payment processes
* Manage maintenance and repairs, ensuring quality standards and cost efficiency
* Handle tenancy renewals, rent reviews, and deposit returns
* Improve internal systems to enhance communication and responsiveness
* Minimise void periods and accelerate property relets
Compliance and Legal Responsibilities
* Maintain full compliance with UK lettings and property management legislation
* Oversee deposit protection, safety certification, and statutory document renewals
* Keep up to date with new regulations such as the Renters Reform Bill and Building Safety Act
* Manage service charge and freeholder queries, and assist with legal proceedings when required
People Management Responsibilities
* Lead, train, and motivate the property management team
* Set measurable objectives and conduct performance reviews
* Recruit and develop team members to ensure consistent service quality
* Resolve escalated landlord and tenant issues with professionalism and diplomacy
Client Relationship Responsibilities
* Act as senior point of contact for key landlords and portfolio clients
* Provide strategic guidance to landlords to maximise returns and asset performance
* Build strong relationships with contractors, suppliers, and partners
* Represent the agency professionally in all disputes and formal proceedings
Financial and Reporting Responsibilities
* Monitor departmental profitability and ensure cost control
* Approve major works, contractor invoices, and expenditure
* Provide regular performance, arrears, and compliance reports to directors
* Identify and grow new revenue streams including maintenance projects, furniture packs, insurance products, and related services
Monday to Friday – 9am to 6pm.
Salary – £45,000 + Bonus
1 Day Working from Home after Probation

If interested in this role please call Alfie Burrell on 02037622247 or and Reference 11421

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