Dove and Hawk are working with an independent, boutique estate agency based in Central London, specialising in high-quality residential properties across London’s most prestigious postcodes. Renowned for our discreet, professional, and client-first approach, we offer bespoke lettings and property management services to landlords, investors, and tenants.

They are looking to appoint an experienced Lettings Manager to lead their lettings department. This is a pivotal role within the business, ideal for a commercially minded individual with proven leadership experience and a passion for delivering outstanding service.

Role Overview

As Lettings Manager, you will take full ownership of the lettings function – overseeing everything from market appraisals to tenancy completions and renewals. You’ll be responsible for the strategic and day-to-day running of the department, ensuring compliance, efficiency, and growth, while delivering a best-in-class service to our clients.
This is a hands-on role that requires leadership, autonomy, and a commitment to excellence.

Key Responsibilities

• Oversee the full lettings process: valuations, marketing, viewings, negotiations, referencing, and move-ins
• Manage and nurture relationships with landlords, tenants, and corporate clients
• Drive portfolio growth through proactive business development, referrals, and networking
• Conduct professional market appraisals, advising landlords on pricing, marketing, and compliance
• Ensure all processes adhere to legal requirements, ARLA and RICS standards, and internal procedures
• Work closely with the property management and accounts teams to ensure seamless tenancy progression
• Deliver regular performance reports and KPIs to senior management
• Recruit, train, and lead lettings staff to meet and exceed individual and team targets

Candidate Requirements

• Have 5+ years’ experience in residential lettings, including 2+ years in a senior or management role
• Possess in-depth knowledge of the Prime/Central London lettings market
• Demonstrate strong leadership and team management capabilities
• Show a proven track record in business development and portfolio growth
• Be self-motivated, highly organised, and comfortable working independently in a boutique setting
• Have excellent communication and negotiation skills, with a polished and professional approach
• Be ARLA-qualified (preferred) or willing to obtain qualification

What We Offer

• Competitive basic salary of £50-£55K
• OTE- £90-£110K
• Opportunity to shape and grow the lettings department within a respected independent agency
• Supportive and professional working environment
• Long-term career progression for the right candidate
• Monday to Friday 9-6pm NO WEEKENDS.

If this role is at interest, please contact Jessica Martin quoting 11498.

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