BUILD-TO-RENT ACCOUNT MANAGER – SOUTHWARK

Dove & Hawk are recruiting on behalf of a leading institutional leasing platform within the UK Build-to-Rent sector for a Build-to-Rent Account Manager. This role will see you take ownership of a portfolio of residential developments, acting as the main point of contact for clients while driving leasing performance, pricing strategy, and overall delivery. You’ll use market insight and performance data to improve results, oversee launches and mobilisation, and ensure each asset is running effectively. This is a commercially focused role suited to someone with real estate experience who is looking for greater responsibility, client exposure, and ownership of outcomes.

The role:
You will be the single point of accountability for your client portfolio, responsible for performance, delivery, and relationships.
This is not a traditional lettings role. It combines commercial judgement, account leadership, data-driven insight, and delivery oversight.

Key Responsibilities:
Client & portfolio ownership

• Own senior client relationships across a portfolio of Build-to-Rent developments.
• Act as a considered, credible partner to investors and operators, advising on leasing strategy, market positioning, and performance optimisation.

Commercial & performance leadership

• Take accountability for leasing performance across assets, including pace, conversion, and outcomes.
• Assess market conditions and estimated rental values to inform pricing and go-to-market strategy.
• Translate performance data into clear insight, recommendations, and forward plans.

Sales funnel & delivery oversight

• Own the end-to-end sales funnel for each account, ensuring best-in-class execution across teams.
• Identify risks, bottlenecks, and opportunities, driving improvements through structured action.
• Ensure consistency and quality of delivery across multiple sites and stages.

Marketing & launch strategy

• Shape tailored marketing strategies for each development in partnership with internal teams.
• Monitor campaign performance and refine tactics to maximise demand and conversion.
• Lead mobilisation and launch phases to ensure commercially effective delivery.

Leadership & collaboration

• Train and guide junior sales teams during site launches and mobilisation.
• Work closely with Customer Success, Leasing, Marketing, and senior leadership to align priorities.
• Act as a culture and values carrier, setting high standards internally and externally.

Governance & communication

• Lead regular client meetings, providing clear performance updates, solutions, and forward-looking plans.
• Ensure structured project management from onboarding through to offboarding.

Requirements:

• 3+ years’ experience in real estate (BtR, lettings, sales, commercial, or related).
• Strong understanding of rental markets and the ability to assess ERVs with confidence.
• Experience managing complex accounts or portfolios with multiple stakeholders.
• Commercially minded, data-literate, and comfortable owning outcomes.
• Clear, confident communicator with credibility across internal and external audiences.
• Organised, proactive, and able to operate at pace across multiple workstreams.

Company Benefits:

• Annual Leave: 24 days leave + your birthday off!
• Modern, state of the art offices
• Employee Perks: discounts for stores, cinema etc
• Yearly Half Day Charity Day
• Office Social Events (Summer and Winter Parties)
• Our Culture Club run important initiatives and celebrations throughout the year for everyone to get involved in such as: St. Patricks Day, Diwali, Movember etc.
• Mental Health First Aiders
• On site Gym access, showers (towels & shower gel), and indoor bike storage
• Weekly Friday 5pm Happy Hour in the office
• Opportunities to upskill in your career through our Learning and Development Programme

Salary budgets: £40,0000 – £45,000 basic salary, £80,000 – £110,000 OTE

Required working hours: Monday to Friday 9am-6pm (occasional site travel required) + 1 day WFH (on passing probation)

If you are interested in this role apply today or contact Sophie Knowles at Dove and Hawk quoting vacancy reference: 11979

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