We are seeking a dynamic and customer-focused professional to manage on-site leasing operations for an exciting new luxury residential development in Birmingham, comprising 667 apartments. This role will take the lead in conducting property tours, vetting prospective residents, and promoting additional services within the community. You will work closely with the leasing team to ensure exceptional service at every stage, from initial enquiry and viewings to move-in and ongoing resident engagement.

Key Responsibilities

Marketing & Leasing

• Maintain accurate and up-to-date systems for all lettings, rental data, and viewing feedback.
• Ensure apartments are always presented to the highest standard, conducting regular inspections and coordinating with the cleaning team.
• Manage online marketing campaigns to promote available apartments effectively.
• Respond promptly to all enquiries in line with service standards.
• Collaborate with third-party agents as required.
• Support the General Manager/Leasing Manager with rent analysis and monitoring local leasing performance.
• Conduct property viewings, meet prospective tenants, and negotiate rental offers.
• Carry out comprehensive applicant vetting and complete all necessary new let paperwork.
• Provide appraisals and quality checks for apartments, advising the Leasing Manager on recommended rents and renewals.
• Build and nurture relationships with corporate relocation agents, local employers, and other key stakeholders to generate leasing enquiries.
• Manage lease renewals, communications, and negotiations.
• Prepare arrival packs and ensure keys are ready for new tenants.
• Contribute to fostering a community environment through engagement initiatives, events, and communications.
• Undertake ad-hoc projects as directed by the General Manager.
• Deliver an exceptional customer service experience to residents and applicants at all times.

Asset Performance Management

• Produce regular leasing and performance reports for the General Manager.
• Conduct apartment appraisals and maintain databases to monitor rental values, including both ERV and market rents, ensuring continued rental growth.
• Assist with lease renewals and negotiations as needed.
• Utilize client-specific lease-up software, where applicable, to optimize rental income and minimize vacancies.

Note: This list is not exhaustive. Responsibilities may evolve as the role develops within the asset.

Skills, Knowledge & Experience

Personal Attributes

• Strong commitment to delivering excellent customer service
• Positive, proactive, and solution-focused mindset
• Creative thinker with the ability to innovate
• Practical and logical approach to problem-solving
• Outgoing, approachable, and personable
• Excellent team player
• Highly organised, detail-oriented, and persistent
• Exceptional written and verbal communication skills
• Proficient in IT and social media platforms

Previous Experience

• Significant experience in a fast-paced leasing environment
• Strong understanding of leasing best practices
• Proven track record in meeting and exceeding performance targets

If this role is at interest, please contact Jessica Martin on 020 8059 7474 or our Agency and New Homes team.

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