Assistant Resident Service Manager – Reading – £32,000 – £35,000 + up to 10% discretionary bonus

My client, a globally established and leading Real Estate Agency, are currently seeking an Assistant Resident Service Manager to provide on-site lettings and property management services to exciting build to rent residential. There are a total of 220 apartments across two developments.

To be the first point of contact from enquiry stage through to resident move in. To ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development.

Duties

• Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all times
• Coach, train, develop and engage site team members
• Reporting building issues to the relevant member of the team
• Responding to rental enquiries, booking in and conducting viewings, agreeing offers and conducting applicant vetting
• Processing offers and completing all tenancy documentation
• Provide first class customer service to residents
• Organising and running tenant services via third parties and in house
• Ensuring up to date resident communication via various channels including social media
• Creating a community feel through communication, events and innovations
• To act as first point of call next to the RSM for residents to report maintenance issues or other requests
• Co-ordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
• Carrying out regular inspections of communal areas and apartments
• Organising minor works between tenancies to maintain first class presentation of apartments
• Completing check in and check out reports; determining deposit returns
• Ensure H&S statutory requirements are met across the development

Skills and Experience Required

• Previous BTR experience
• Strong customer service ethic / background
• Positive, can-do attitude
• Ability to think on their feet and make considered decisions
• Excellent written and spoken etiquette
• IT literate and Social media savvy
• Strong financial management skills

Working Hours: 5 over 7 days, 8:30am – 5:30pm or 9am – 6pm
Salary: £32,000 – £35,000 + up to 10% discretionary bonus

For more information, please contact Anisha on the Business Support team at Dove & Hawk Property recruitment.
02037259835

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