Night Concierge – Canary Wharf – £33,400 per annum

My client, an award winning build to rent firm in Canary Wharf, are currently seeking a Night Concierge to join their team in one of their luxury developments.

You will be joining a forward thinking and collaborative Concierge team ensuring the smooth running and operations of the front desk and the development, consistently delivering a 5* customer service to high net worth individuals.

Duties:

• Provide courteous, professional, efficient service at all times, as per the Company’s standards
• To have a comprehensive knowledge and capability to perform all duties and tasks in the assigned place of work.
• Monitor effective procedures for the residential management team, including front of house services, supervision of contractors in conjunction with the residential team (in line with CWML procedures where appropriate).
• Direct liaison and communication (ensuring exceptional levels of customer service) with residents, leaseholders and their agents, identifying areas of concern, issuing correspondence and resolving day to day management and maintenance matters.
• Understanding and navigating the customer portal to ensure information is provided to residents, and that information displayed remains current and relevant.
• Ensuring all Health and Safety checks are completed, daily (after initial training has been given).
• Ensure that the front desk is immaculate at all times.
• Promote and implement sustainability initiatives as directed by the business.
• Inspection and audit of all areas of the development, keeping detailed and accurate records of such.
• Prompt rectification of cleaning and escalating maintenance issues where necessary.
• Liaise with the estate management team on the operation of the car park and allocation and management of storage lockers.
• Carry out other reasonable duties as instructed and directed as required.

Requirements:

• Minimum two to three years’ experience in high end residential developments or 5* hospitality services.
• Well presented with excellent and articulate communication skills.
• Ability to work to deadlines in a high pressured environment.
• Working knowledge of health & safety regulations.
• Strong relationship building skills
• Computer literate

Hours: Day shift pattern 7pm to 7am, 4 days on, 4 days off
Salary: £33,400 per annum

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